Frequently Asked Questions
Everything you need to know about BJ's Raw Pet Food apparel and accessories.
What is the processing time for my order?
All orders are processed within 2-3 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
Do you offer international shipping?
Currently, we ship our fashion and lifestyle products within the United States and Canada. We are working on expanding our shipping zones in the near future.
What is your return policy for apparel?
We offer a 30-day return policy for unworn and unwashed items with original tags attached. Please note that for hygiene reasons, certain pet accessories may be final sale.
How do I determine the right size for my pet's gear?
Each product page features a detailed sizing chart. We recommend measuring your pet's neck, chest, and length to ensure the most comfortable fit before purchasing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout.
Are the materials used eco-friendly?
We prioritize sustainability by using high-quality, durable fabrics that are safe for pets and the environment, ensuring your pet looks stylish while staying comfortable.