Returns & Exchanges
At BJ's Raw Pet Food, we want you and your pet to be completely satisfied with your purchase. If your item isn't the perfect fit, we offer a 30-day return policy for all unworn and unwashed pet apparel and accessories.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached to ensure they remain clean and hair-free during transit.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing